Frequently asked questions

Within 48 business hours (excluding weekends and holidays). Tracking is emailed as soon as it ships.

Yes — orders over $99 ship free within the United States.

Free US shipping starts at $99, and we round to the nearest dollar in your favor — so you never miss it by a cent or two. The number you see is the number you pay: we'd rather show you the line than surprise you at checkout.

Shipping rates below the free threshold are calculated at checkout from your delivery address — you'll always see the full cost before you pay: no drip fees, ever.

Transit windows and carrier options are calculated and shown at checkout for your delivery address — real carrier windows, never a fake 'arrives Tuesday.' Once a package is with the carrier, delays caused by the carrier, customs, or events outside our control can happen; the fine print covers how that's handled.

The United States, and outside it wherever our rates are published.

Yes. All international sales are final — no returns, exchanges, or refunds — and the buyer is the importer of record, responsible for any duties, taxes, and local-law compliance.

We email your tracking link when your order ships, and it goes straight to the carrier. Can't find it? Message us with your order number and we'll track it down.

U.S. orders only, pre-approved with a Return Merchandise Authorization (RMA) from support. Products must be unopened with the heat-induction seal intact. You pay return shipping, and a 15% restocking and safety-inspection fee applies.

Yes — the 60-Day Honor Guarantee covers your first tub of a product, even opened: one claim per customer per product, U.S. orders, within 60 days. Start with an RMA from support. You pay return shipping; the refund is the purchase price less the 15% restocking and safety-inspection fee.

Lost or stolen after it leaves our facility: the customer's responsibility unless the order has Shipping Insurance. Arrived damaged: we re-ship when you send photographic evidence within 48 hours of delivery.

We strongly recommend adding Shipping Insurance to your order — protected orders are the only orders eligible for reimbursement or replacement after loss or theft in transit.

No. We don't use proprietary blends — every ingredient and every milligram is printed on the label.

Every Archaneon formula is manufactured in FDA-registered, SQF Level 3, cGMP-compliant facilities. Every ingredient and every milligram is on the label — no proprietary blends.

Not yet. Per-batch COAs will be published here as our third-party testing program comes online. We publish real documents only.

Yes — Subscribe & Save is available on eligible products. Cancel anytime — requests just need to land at least 24 hours before your next billing cycle triggers. Inside that window the order may already be locked for fulfillment; if it ships, it follows the standard return policy.

Yes — active military and first responders can verify with GovX ID to unlock an exclusive discount. Verify once and your discount is applied to your cart automatically.

Email support@archaneonsupps.com or call +1 (720)-399-6592 (Monday – Friday, 11:00 AM – 3:00 PM (CST)). We try to reply within 3 business days. Please include your order number.

This website is partially conformant with WCAG 2.1 Level AA, self-assessed. "Partially conformant" means some parts do not fully meet the standard yet; the known ones are listed below, with a way around each. Hit a barrier? Email or call us and a real person will help, including taking your order.

Email the details to support@archaneonsupps.com (or use the contact page) — the affected URL, what you found, and the steps to reproduce it. We don't run a paid bug-bounty program today. This page exists so a security report never dead-ends — it reaches the same humans who run the store.

Use the "Do Not Sell or Share My Personal Information" link in the site footer. We also honor Global Privacy Control (GPC) browser signals automatically.